Last updated: September 21, 2026
Channel Health is a Shopify application that monitors your store's sales channels (starting with the Facebook & Instagram channel) and alerts you when product sync, catalog, pixel or dataset health breaks. The app is read-only: it never modifies your store, your catalog, or your ads.
1. Your Shopify store domain and the access tokens granted when you install the app — used only to read your products, publications, and product counts.
2. A Meta access token you grant through Facebook Login. This token is stored encrypted (AES-256-GCM) and used only to read your catalog diagnostics, product counts, feed status, and dataset-quality data.
3. The results of our daily health checks (findings, severities, timestamps) so we can show your history and send alerts on changes.
We do not collect or store customer personal data, order data, payment data, or any store content beyond the items described above. The app requests no protected customer data scopes.
Data is stored on Cloudflare (Workers, D1 database, KV key-value storage). Access tokens are encrypted at rest. We do not sell or share your data with third parties.
Using "Disconnect Meta" in the app deletes your Meta token immediately. Uninstalling the app deletes your store's connection and check history. You can also request deletion at any time by emailing us; requests are honored within 30 days.
Questions or data requests: channelhealth@krshh.com